Terms and Conditions

I. Basic Provisions

1. These general terms and conditions (hereinafter referred to as "Terms and Conditions") are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

Pletemesi.cz s.r.o. Company ID: 19316712 VAT ID: CZ19316712 Registered office: Cihelní 668/1, Karviná, 73506 The company is registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 92460 Email: info@pletemesi.cz Phone: +420 775574646 www.pletemesi.cz We are VAT payers. (hereinafter referred to as the "Seller")

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase agreement outside their business activity as a consumer or within their business activity (hereinafter referred to as the "Buyer") via the online interface located on the website www.pletemesi.cz (hereinafter referred to as the "Online Store").

3. The provisions of these Terms and Conditions form an integral part of the purchase agreement. Deviating provisions in the purchase agreement take precedence over the provisions of these Terms and Conditions.

4. These Terms and Conditions and the purchase agreement are concluded in the Czech language.

5. The color shades of individual products may differ from reality due to a different product batch.

II. Information on Goods and Prices

1. Information about goods, including the prices and main characteristics of individual items, is provided for each product in the Online Store catalog. Prices are stated including VAT, all related charges, and the cost of returning goods if they cannot be returned via standard postal services due to their nature. Prices remain valid as long as they are displayed in the Online Store. This does not preclude entering into a purchase agreement under individually agreed terms.

2. All product presentations in the Online Store catalog are informative only and do not oblige the Seller to conclude a purchase agreement.

3. The Online Store provides information on the costs associated with packaging and delivery. These apply only when goods are delivered within the Czech Republic.

4. Discounts on the purchase price cannot be combined unless agreed otherwise between the Seller and the Buyer.

5. The color shades of goods may vary from reality due to differences in display technologies (e.g., monitors, phones, tablets).

6. Color shades of products may also vary due to different product batches.

III. Order and Conclusion of the Purchase Agreement

1. The Buyer shall bear any costs incurred from the use of remote communication means in connection with concluding the purchase agreement (e.g., internet access fees, phone call costs). These costs do not differ from the basic rate.

2. The Buyer may place an order: • via their customer account after registering in the Online Store, • by completing the order form without registration.

3. When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.

4. Before submitting the order, the Buyer can check and change the data entered. The order is submitted by clicking the "Send" button. The data entered is considered correct by the Seller. Validity of the order requires all mandatory fields to be completed and the Buyer"s confirmation that they have read and agree to these Terms and Conditions.

5. Upon receiving the order, the Seller sends an acknowledgment to the Buyer"s email. This is automatic and does not constitute the conclusion of a contract. The confirmation includes the current Terms and Conditions. The purchase contract is concluded upon the Seller"s acceptance of the order. Confirmation of acceptance is sent to the Buyer’s email.

6. If the Seller cannot fulfill any requirement in the order, they will send a modified offer to the Buyer’s email. This is considered a new offer. The purchase agreement is concluded once the Buyer accepts this offer.

7. All received orders are binding. The Buyer may cancel the order before receiving the acceptance confirmation. This can be done via the Seller’s email or phone.

8. If there is an obvious technical error in the price, the Seller is not obligated to deliver at that incorrect price, even if an automatic confirmation has been sent. The Seller will inform the Buyer and send a corrected offer. The purchase agreement is concluded once the Buyer accepts this corrected offer.

9. NON-COLLECTION OF A SHIPMENT: Failure to collect a shipment is not a cancellation or withdrawal. It constitutes a breach of contract under §2118 (1) of the Civil Code. A valid contract is created by submitting an order and its acceptance. The Seller is entitled to compensation for incurred postage and packaging costs. A contractual penalty of CZK 100 is applied. This is legally enforceable.

IV. Customer Account

1. Upon registration, the Buyer can access their account and place orders. Orders can also be placed without registration.

2. The Buyer must provide accurate and truthful data during registration and order placement. The Buyer must update any changes.

3. Account access is protected by username and password. The Buyer must keep access credentials confidential. The Seller is not liable for misuse.

4. The Buyer must not allow third parties to use the account.

5. The Seller may cancel the account, especially if unused for a long time or in the event of violations of contract or Terms and Conditions.

6. The Buyer acknowledges that the account may not always be available due to maintenance.

V. Payment and Delivery Terms

1. The Buyer may pay: • by bank transfer to Fio Banka account: 2802554012/2010 • cash/card on delivery, • in cash during personal collection at the premises, • in cash or by card at the pick-up point.

2. Along with the purchase price, the Buyer must also pay packaging and delivery costs unless stated otherwise.

3. For cash payments, the price is due on delivery. For bank transfers, it is due within 3 days of concluding the contract.

4. For bank transfers, the payment is complete once the amount is credited to the Seller’s account.

5. The Seller does not require prepayment. Payment before dispatch is not considered a deposit.

6. In accordance with the EET Act, the Seller must issue a receipt and register the payment with the tax authority.

7. Goods are delivered: • to the address specified by the Buyer, • to a pick-up point selected by the Buyer, • by personal collection at the Seller’s premises.

8. The delivery method is selected during the order process.

9. Delivery costs depend on the selected shipping method and are stated in the order and confirmation.

10. The Buyer must accept the goods upon delivery. If repeated delivery or alternate methods are needed due to the Buyer’s fault, the Buyer covers the extra cost.

11. Upon receipt, the Buyer must inspect packaging. In case of damage, notify the carrier. If tampering is evident, the Buyer may refuse the parcel.

12. A tax document is sent with the goods or by email.

13. Ownership is transferred upon full payment and receipt. Responsibility passes upon receipt or failed acceptance in breach of contract.

VI. Withdrawal from the Contract

1. The Buyer (consumer) has the right to withdraw within 14 days: • from the day of receipt, • of the last delivery if the order has multiple items, • of the first delivery if it is a recurring supply.

2. The Buyer cannot withdraw from: • deliveries based on market fluctuations, • customized goods (e.g., yarn by the meter), • perishable goods or those mixed irreversibly, • opened hygienic goods, • other cases under §1837 of the Civil Code.

3. The withdrawal notice must be sent within the 14-day period.

4. A template form is available from the Seller. The Buyer sends the form to the Seller’s address or email. The Seller confirms receipt.

5. The Buyer must return the goods within 14 days of withdrawal. Return costs are borne by the Buyer.

6. The Seller refunds all received funds including the cheapest delivery option within 14 days, using the same payment method unless agreed otherwise.

7. If the Buyer chose a more expensive delivery, the refund covers only the cheapest option.

8. The Seller is not obliged to refund before receiving the returned goods or proof of shipment.

9. The goods must be returned undamaged, unused, clean, and preferably in original packaging. The Seller may offset damages against the refund.

10. The Seller may withdraw if stock is sold out, the goods are unavailable, or the manufacturer/distributor discontinues supply. The Buyer is notified and refunded within 14 days.

VII. Liability for Defective Goods

1. The Seller warrants that goods are defect-free upon delivery: • with agreed or expected features, • suitable for described or typical use, • matching sample or model if applicable, • in correct quantity, size, or weight, • compliant with legal regulations.

2. A defect arising within 6 months is presumed to exist at delivery. Consumer goods are covered for 24 months unless: • sold at a discount due to a known defect, • subject to normal wear, • second-hand goods, • per the nature of the item.

3. In case of a defect, the Buyer may request: • replacement, • repair, • a reasonable discount, • contract termination.

4. The Buyer may withdraw if: • the defect is substantial, • defects recur or persist after repair, • multiple defects exist.

5. Complaints can be submitted at any Seller location. The Seller issues written confirmation of receipt and resolution.

6. The Seller (or representative) decides immediately or within 3 working days. Complaints must be resolved within 30 days unless agreed otherwise.

7. The Seller informs the Buyer in writing of the outcome.

8. No rights apply if the Buyer knew of the defect or caused it.

9. In case of a justified complaint, the Buyer may claim reasonable reimbursement of costs.

10. The Buyer chooses the complaint method.

11. Legal provisions apply: §1914–1925, §2099–2117, §2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

12. Additional rights and obligations are governed by the Seller’s Complaint Policy.

VIII. Communication

1. Parties may communicate via email.

2. Buyer emails the Seller at the address listed in these Terms. The Seller uses the address from the Buyer"s order or account.

IX. Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority (www.coi.cz) is authorized to handle consumer disputes.

2. The European Consumer Centre Czech Republic (www.evropskyspotrebitel.cz) assists under Regulation EU No. 524/2013.

3. The Seller operates based on a trade license. Supervision is provided by the relevant trade authority and the Czech Trade Inspection.

X. Final Provisions

1. The purchase agreement is governed by Czech law. If an international element is present, Czech law applies. Consumer rights under applicable laws remain unaffected.

2. The Seller is not bound by any codes of conduct under §1826(1)(e) of the Civil Code.

3. All rights to the Seller"s website, including layout, images, graphics, trademarks, and logos, belong to the Seller. Reproduction or modification is prohibited without consent.

4. The Seller is not liable for third-party interference with the Online Store or misuse thereof.

5. The Buyer assumes the risk of a change in circumstances under §1765(2) of the Civil Code.

6. The contract and Terms are archived electronically and are not publicly accessible.

7. The Seller may amend these Terms. Rights and obligations arising prior to changes remain unaffected.

8. A withdrawal form template is attached to these Terms.

Disclosure of Your Personal Data to Third Parties

1. Disclosure of Personal Data

Your personal data will not be disclosed to anyone except as described here.

Authorized employees will access personal data. All are bound by confidentiality agreements and trained in data handling.

Personal data may be transferred to third-party processors when necessary. We ensure they offer adequate guarantees. All processors are carefully selected and contractually obliged to ensure your data is protected.

2. Third Parties – Data Recipients

Processors may include accountants, legal, tax, and marketing consultants, IT service providers, hosting providers, debt collectors, and subcontractors. We may also share your data to prevent crimes, comply with legal obligations, or respond to legal proceedings. Authorities (Police, courts, tax authorities) may access your data under the law.

These Terms and Conditions are effective as of January 1, 2019.